1. Overview

This Refund & Cancellation Policy governs all services provided by FSLS Solution, including accounting, bookkeeping, tax preparation, payroll processing, advisory, compliance, and software implementation services. By engaging our services, you agree to the terms outlined below.

2. Service-Based Nature of Work

FSLS Solution provides professional, time-based, and knowledge-based services. Once work has commenced, resources are allocated and billable hours are incurred. As a result, refunds are limited and subject to the conditions below.

3. Cancellation Policy

Ongoing Monthly Services

Clients may cancel recurring monthly services (such as bookkeeping, payroll, or Virtual CFO services) by providing 30 days written notice.

  • Services will continue through the end of the notice period.

  • Outstanding invoices must be paid in full prior to termination.

Project-Based Services

For one-time or fixed-scope projects (cleanup, tax preparation, software setup, migration, etc.):

  • Cancellation prior to work commencement: Eligible for refund minus any administrative fees.

  • Cancellation after work has started: Fees are billed proportionally based on work completed to date.

4. Refund Policy

Eligible Refund Scenarios

Refunds may be issued under the following circumstances:

  • Duplicate payments

  • Billing errors confirmed by FSLS Solution

  • Cancellation before service initiation

Non-Refundable Situations

Refunds will not be issued for:

  • Completed services

  • Partially completed services where work has already been performed

  • Tax filings already submitted to authorities

  • Missed deadlines caused by delayed client documentation

  • Regulatory penalties due to inaccurate client-provided information

5. Tax Filing Services

Once a tax return has been prepared and delivered for client review, service fees are considered earned.

If a return has already been electronically filed or submitted to tax authorities, fees are non-refundable.

6. Subscription & Retainer Services

Monthly retainers and advisory services are billed in advance.

  • Refunds are not provided for partially used billing cycles.

  • Clients remain responsible for fees during the notice period.

7. Chargebacks & Disputes

Clients agree to contact FSLS Solution directly to resolve billing concerns prior to initiating chargebacks or payment disputes. Unauthorized chargebacks may result in service suspension and legal recovery of fees.

8. Processing of Refunds

Approved refunds are processed within 7–14 business days and returned via the original payment method unless otherwise agreed.

9. Modification of Policy

FSLS Solution reserves the right to update this Refund & Cancellation Policy as necessary to reflect operational or regulatory changes. Continued use of services constitutes acceptance of the current policy.

10. Contact Information

For refund or cancellation requests, contact:

FSLS Solution
Email: info@fslssolution.com